Virgin Australia voice check-in is here.
Yes, Virgin Australia passengers can now check-in to their flight with their voice.
Virgin Australia passengers can now check in with their voice. Picture: Shutterstock
From this week, passengers who have linked their Velocity membership to Amazon Alexa can say, “Alexa, ask Virgin Australia to check me in”.
Guests will then be sent their boarding passes to a nominated mobile number.
“The ability to check-in to a flight by simply asking Alexa is a great example of an engaging voice-first experience that is genuinely helpful to Virgin Australia’s customers,” Amazon Country Manager, Alexa Skills, Kate Burleigh says.
It’s not the only travel question Alexa can answer.
Passengers can ask Alexa for their booking reference, the flight departure time and for their Velocity membership number.
Virgin Australia first launched in the Alexa Skills Store in February. Passengers most commonly ask for flight status, followed by their Velocity Points balance.
Virgin’s voice check-in is just the latest in moves to streamline airline services. Sydney Airport has been trialling the use of facial recognition.
“Using technology to streamline the customer journey is a huge priority for us and we look forward to announcing some new initiatives in this space in the near future,” Virgin Australia Chief Information Officer, Cameron Stone says.
More information on how to use Alexa with Virgin Australia can be found here.
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Travel allows you to get outside your bubble. It makes you realise there are other ways to do things, and that’s OK. Plus, I am a huge fan of skiing and for the best powder – you need to head overseas.